We expect a boot fitting to take 1 - 1 ½ hours, sometimes it is quicker and sometimes it takes longer. Most of this depends upon you and your feet.
We will ask you about your skiing and your feet
We will initially ask you about how long you have been skiing and the type of skiing you are currently doing so we can gauge your level and skiing preferences. You can also tell us about any previous problems with ski boots, your feet or other past injuries at this point so we can feed this all into the foot assessment and boot selection.
Examine your feet
We will measure and examine your feet and stance, looking not only at foot length but width, volume and calves, also identifying any other dominant features. We will also look at foot shape and arch height for which we may use our Podoscope if we feel necessary and determine the kind of footbed that will benefit you and improve your ski comfort and fit.
Narrow down the selection
As a result we will be trying to match most closely a boot suitable to your skiing ability with one that most closely matches your foot morphology.
Different brands of ski boot and styles within the brand can favour a different foot shape.
This process usually involves trying on 2 or 3 pairs of boots that we have identified as a good match, to find the best fit. Combined with feedback from you about the comfort levels and identifying if there are any pressure points or areas that may need further customisation.
Footbed

In a new pair of ski boots there is no support build in underfoot. It would be impossible for manufacturers to add this as everyone's feet and arch shapes are different.
In the appointment we determine your foot / arch shape and match the footbed specifically to your feet. You may fit a pre-moulded low, medium or high cushioned footbed or you may need us to custom mould one exactly to your requirements.
Putting it all together
Once we have determined the correct footbed, we then need to heat mould your ski boot inner liners and add your footbed. If needed, any other customisation is done at or just before this stage.
A need for further customisation?
Everyone's feet are unique! Sometimes the off-the-shelf product will never provide a perfect fit and that's where customisation comes in. You may have very wide feet, a bunion or a tailors bunion, heel spurs or other prominent areas that cause you problems with ski boots.
After findng the ski boots that most closely match your foot morphology, if needed we can then adjust the shape of the shell, stretch or modify the liner, align you better in the boots and other modification can be made to give you better comfort and performance.
We have an array of tools and equipment to hand to help with the customisation needed - heat ovens, heat machines, Infrared® Shell Customization Technology, shell stretching equipment, podoscope, custom moulded insole / footbed apparatus and more. You may need to leave the boots with us and collect later for more complicated customisations.
and finally ..
Finally when all these stages have taken place, we will have a boot you have selected with our help and guidance, heat moulded inners to match your foot and leg shape, selected or moulded inner soles for more support and comfort plus any other customisation that we have completed.
We will check the boots on you one last time to make sure all the boxes are ticked and you are happy with the fit of the ski boots.
What then?
We then encourage you to go ski in your boots.
We don't encourage you to walk around the house in them. Ski boots are meant to be worn in ski position, not walking or standing upright which pushes your heel forward.
If you need any further customisation to improve the comfort of the fit, this can be identified after you have skied in the boots. If need be, any corrective measures or tweaking can be made to improve your fit after you have used the boots. We offer this after sales service free of charge on boots purchased from us and fitted by us in store.
How to make an appointment
On-line booking: On-line booking system - click here
NOTE: if there is no availability showing on the on-line system for the time you require, please contact us by one of the other methods so we can check this for you.
Telephone (during opening hours): 01245 223563
Email: 
Ski boot fitting appointment are in high demand particularly at the weekend. If you need to cancel your appointment please either ring during opening hours or email giving us as much notice as possible.