Returns
If for any reason you are unhappy with your purchase, return it to us within 14 days of receipt in new condition*, with the original packaging, labelling and returns form for a full refund of the goods cost. This period also covers the 14 day ‘Cooling off period’ for purchases by customers within the EU.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and resolve it quickly. We cannot accept returns on custom products, including where drilled-in bindings have been fitted to skis, to your specification.
If you need a replacement product, simply order this on-line as a new purchase.
Cancellation of Order
The above returns period includes a 7 working day cancellation period from the day after delivery to you. You are able to cancel orders by filling in the contact form. If you cancel your order after shipping has taken place, you are responsible for the return, cost of returning and taking reasonable care of the goods whilst in your possession. Please see information about returning goods - below.
Returning goods
Please return goods to us within 14 days of receiving them. A return form and instructions will be included in your parcel. We would advise that you send the goods with the appropriate amount of compensation added to cover the cost of the goods, as Alpine Room cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer. Your refund will be processed only once we have received the goods back in store, within 10 working days of receipt.
Returns should be marked for the attention of:
Mail Order Department,
The Alpine Room,
71 / 73 Main Road,
Danbury,
Essex,
CM3 4DJ
United Kingdom
* Condition of goods
Any item returned must be in new and resellable condition (clean and not worn or used, without odour) with the original packaging and with labels intact. If the goods returned are not in a resellable condition we will not be able to refund your money and you will need to pay for carriage for the goods to be returned to you.
Returns should be marked for the attention of:
Mail Order Department,
The Alpine Room,
71 / 73 Main Road,
Danbury,
Essex,
CM3 4DJ
United Kingdom
* Condition of goods
Any item returned must be in new and resellable condition (clean and not worn or used, without odour) with the original packaging and with labels intact. If the goods returned are not in a resellable condition we will not be able to refund your money and you will need to pay for carriage for the goods to be returned to you.
Faulty goods
Faulty goods, to return please contact us first using the contact form. If the goods are accepted as faulty then you will be offered either a repair or replacement or a refund and we will refund your postage within the UK to a reasonable amount.
In cases where we need to return the product to the manufacturer to establish whether faulty, this can sometimes take some time whilst we wait for their response.
In cases where we need to return the product to the manufacturer to establish whether faulty, this can sometimes take some time whilst we wait for their response.